Returns are accepted within 14 day of receipt (the day your package is delivered to your shipping address). Only unused product can be returned, due to liability issues. The credit amount will be applied to your original payment method. All returns require an RMA#. To obtain an RMA# (Return Merchandise Authorization #) please send an email to firstname.lastname@example.org. Your email should include the full name the order was placed under, the item(s) ordered, the date the order was placed and the reason for the return. We will email you back an RMA# along with instructions for returning your order. We will happily issue your credit within 24 hours of receiving your return. We do not refund shipping and handling charges.
Norlab Inc. warrants any unused product for 90 days. Customers within the USA are responsible for return shipping charges for warranty returns and ALL CUSTOMERS outside the USA are responsible for both the return shipping charges and for shipping costs associated with Norlab Inc. shipping a replaced item(s) back to you. All shipments outside the United States are only guaranteed to have been shipped by us and the customer assumes all responsibility for the shipment and any customs fees once it reaches their country. Shipping damage must be reported to us within 24 hours of receipt to be covered under this warranty. To obtain service under this warranty, notify Norlab Inc. by email at email@example.com describing product defect. Upon receipt of such notice and determining the claim is covered by this warranty, Norlab Inc. will issue an RMA# and will replace the product(s) upon receipt.